Effective Date: June 2026

Thank you for choosing OrSlow. We are committed to processing and delivering your order as quickly and efficiently as possible. This Shipping Policy explains our order processing times, delivery estimates, shipping charges, and other important shipping information.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Our processing hours are:

Monday – Friday
09:00 AM – 06:00 PM

Orders placed on weekends or public holidays will begin processing on the next available business day.

Please note that order processing time is separate from shipping and delivery time.

Shipping Destinations

OrSlow ships to customers in a wide range of international destinations.

Available shipping methods and delivery services may vary depending on your location. If shipping is unavailable for your region, you will be informed during the checkout process before your order is completed.

Estimated Delivery Times

Delivery times vary according to your destination and the shipping method selected.

Standard Shipping

Estimated Delivery: 7–15 business days

Express Shipping (where available)

Estimated Delivery: 3–7 business days

Delivery estimates begin after your order has been processed.

While we work closely with our shipping partners to deliver orders on time, all delivery dates are estimates and cannot be guaranteed.

Shipping Costs

Shipping charges are calculated during checkout based on several factors, including:

  • Delivery destination
  • Selected shipping method
  • Package size and weight

Any applicable shipping fees will be displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, where available.

Tracking information is provided directly by the shipping carrier and may take some time to become active after shipment.

Customs, Duties & Taxes

International shipments may be subject to:

  • Import duties
  • Customs processing fees
  • Local taxes and government charges

These fees are determined by your country’s customs authorities and are the responsibility of the customer unless otherwise stated during checkout.

Shipping Address

Please ensure that all shipping information is accurate before completing your purchase.

OrSlow cannot be held responsible for delivery delays or additional charges resulting from:

  • Incorrect or incomplete shipping addresses
  • Missing recipient information
  • Packages that are refused or left unclaimed

If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to update your order before it is dispatched.

Delayed or Lost Shipments

Although most orders arrive within the estimated delivery timeframe, unexpected delays may occur due to circumstances beyond our control, including:

  • Carrier delays
  • Customs inspections
  • Severe weather conditions
  • Peak holiday shipping periods
  • Other unforeseen logistical issues

If your shipment appears to be significantly delayed or lost, please contact our support team, and we will assist you in working with the shipping carrier to resolve the issue.

Undeliverable Packages

If an order is returned to us because of:

  • An incorrect shipping address
  • Delivery refusal
  • Failure to collect the shipment

Additional shipping charges may be required to resend the package. Any refund issued may exclude the original shipping costs.

Damaged Deliveries

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the package and the affected item(s)

We will review your request and determine the most appropriate resolution.

Order Changes & Cancellations

Orders may be modified or cancelled within 24 hours of purchase, provided they have not entered processing.

Once an order has been processed or shipped, changes or cancellations can no longer be guaranteed.

Contact Us

If you have any questions regarding shipping or delivery, our customer support team is happy to assist.

Website: https://orslow.co

Email: [email protected]

Business Hours:
Monday – Friday
09:00 AM – 06:00 PM