Refund & Returns Policy

Effective Date: June 2026

At OrSlow, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund & Returns Policy before requesting a return, exchange, or refund.

Return Eligibility

We accept return requests within 14 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused, unworn, and unwashed
  • Be in its original condition
  • Include all original tags and labels
  • Be returned in the original packaging
  • Be accompanied by proof of purchase or your order confirmation

Returns that do not meet these requirements may not qualify for a refund or exchange.

Items That Cannot Be Returned

For hygiene, customization, or promotional reasons, the following items are not eligible for return:

  • Final sale or clearance merchandise
  • Gift cards
  • Customized or personalized products
  • Items that have been worn, washed, altered, or damaged after delivery
  • Products returned without their original packaging or tags

Exchanges

We gladly offer exchanges in the following situations:

  • You received the wrong size
  • You received an incorrect item
  • The product has a verified manufacturing defect

Please contact our customer support team before returning any item so we can provide exchange instructions.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 48 hours of receiving your package.

When contacting us, please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the item and its packaging

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, exchange, or refund.

How to Start a Return

To request a return:

  1. Contact our customer support team at [email protected].
  2. Include your order number and the reason for your return.
  3. Wait for return authorization and shipping instructions.
  4. Carefully package the item and return it using a trackable shipping service.

Returns sent without prior authorization may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Most refunds are processed within 5–10 business days.
  • Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Return Shipping

For standard returns, customers are responsible for return shipping costs.

If the return is due to an incorrect shipment or a confirmed product defect, OrSlow will cover the reasonable cost of return shipping.

For your protection, we recommend using a shipping service that provides tracking information.

Order Cancellations

Orders may be cancelled within 24 hours of being placed, provided they have not entered processing or shipment.

Once an order has been prepared for dispatch or shipped, cancellation requests cannot be guaranteed.

Late or Missing Refunds

If you have not yet received your refund, we recommend:

  • Checking your bank account or payment method
  • Contacting your credit card company or payment provider
  • Allowing additional processing time, as financial institutions may require several business days

If you still need assistance, please contact our support team.

Contact Us

If you have any questions about returns, exchanges, or refunds, we’re happy to assist you.

Website: https://orslow.co

Email: [email protected]

Business Hours:
Monday – Friday
09:00 AM – 06:00 PM